Knowledge Base

Enter the job number within the search job text field located at the top right corner of the job grid.

1.      From the “Interpreters” tab, select Unassign, from the interpreter card.

2.      Select the reason and then Unassign.

3.      Repeat prior steps to assign a new interpreter.

1.      From the “Request” tab, adjust the data as needed, and select SAVE.

2.      If assigned, confirm the interpreter is still available.

3.      Document reason for change (optional).

4.     If necessary, send a new confirmation by selecting SEND confirmation.

Void– Indicates the job assignment is being rescinded or withdrawn with no need to issue payment or invoice.

1.      From the job assignment, “Request” tab, select VOID from the top right side.

2.      Select the void reason accordingly from drop down.

Drop down can be adjusted from Maintain Tags setting.

3.      Select Void.



NOTE:  To reverse a void, select UNVOID from the job assignment.

Cancel– Indicates the job assignment is being canceled with a need to issue payment and/or invoice.

NOTE:  Only Admins have access to the Actuals tab to limit visibility to financial data.

1.      From the job assignment, “Actuals” tab, add an activity (blue +).

2.      Select Cancellation activity and SAVE.

3.      Check if Interpreter &/or Requestor should be notified and select SAVE.