Within a job request, the INTERPRETER tab will provide a
list of all interpreters that meet the required qualifications specified for
the job (i.e., language, availability, qualifications, gender, etc.). In the event the Admin does not see a
specific interpreter:
· Enter the Interpreter’s name in the “Why is this
job not appearing for” field and select Go.
· Review highlighted reason(s) why Interpreter
does not qualify and take action accordingly.
In this example, the Interpreter is indicated as not having access
to service Onsite services. The Admin
would need to update the Interpreter’s profile by enabling onsite services from
the Language tab. Once completed, the
Admin can refresh the job request and proceed with assigning the job.
Troubleshooting
If the Admin determines correct criteria is keeping the Interpreter
from appearing as a qualified resource, the Admin can override the system by
adjusting the filters located to the left within the Interpreter tab of the job
request (i.e., booked, qualifications, gender, etc.).
