Knowledge Base

This feature allows an Administrator to broadcast messages to all user types (Admin, Scheduler, Client, or Interpreter) upon their next login.  The user can then elect to review it then, or set it to “remind me later” upon their next login.

1.      Select the Add New (+) from bottom right

2.      Enter required fields:

a.       Title– Subject

b.      User types– User type you want message to deliver to.

c.       Effective date– When should the message be delivered.

d.      Expiration date– When should the message be removed (at midnight on date of expiration)

e.       Message tab– Content to be delivered.

f.        Action label– If user should be redirected to another site, indicate what the clickable button should be displayed as (i.e., Click to Learn).

g.       Action link– If user should be redirected to another site, indicate the site URL.

3.      Select Save

Admins can review statistics on active message broadcasts.

1.      Delete

2.      Edit

a.       Make adjustments

b.      Review Responses tab– Lists responses from individual users

3.      Select Save, Cancel, or Close