SMS notifications may be sent to interpreters and/or participants based on Company Settings controlled by authorized Admin Users.  The assigned SMS Number, which the recipient will receive the SMS notification from, can be located within Maintain SMS Templates under the Administration menu.


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SMS numbers may be blocked, in error, by the recipient.  To unblock the number, the recipient should follow these steps:


ANDROID

1.       Select the dial icon with “Phone” text.  This is the app used to make phone calls.

2.       Click on the ellipse menu and select Settings to open the phone app settings.

3.       Select Blocked Numbers.

4.       Select the number you want to unblock and confirm.

 

iPHONE

1.       Open the Settings app and select Messages.

2.       Select Blocked Contacts under the SMS/MMS section.

3.       Locate the number to be unblocked and swipe left.

4.       Select Unblock and confirm.

 

Note:  An additional WFOS platform fee for SMS may apply.  See contract for more details or contact your Client Success Manager.  In addition, SMS fees may apply to recipients based on their individual mobile phone plan.