Knowledge Base

Enter the job number within the search job text field located at the top right corner of the job grid.

1.      From the “Request” tab, adjust the data as needed, and select SAVE.

NOTE: If secured, the interpreter will need to be reconfirmed if the date/time was adjusted.

2.      Document reason for change within the Detailed Notes field under Service Requested By panel (optional).

Void– Indicates the job assignment is being rescinded or withdrawn with no need to issue payment or invoice.

1.      From the job assignment, “Request” tab, select VOID from the top right side.

2.      Select the void reason accordingly from drop down.

3.      Select Void.

NOTE:  To reverse a void, select UNVOID from the job assignment.

Cancel– Indicates the job assignment is being canceled with a need to issue payment and/or invoice based on the Client contract terms. 

NOTE: 

Client users are restricted from processing cancellations within a pre-specified number of hours prior to the start time of the job assignment.  A notification will appear to direct the Client user to contact the Language Service Admin.