Knowledge Base

Provides access to the platform for Admin/Schedulers, Interpreters, and Clients. 

Essentially, this is the first place to review when users indicate they do not have accurate permissions.  Authorized users can only grant access at their level and below.

1.      Select the Add New (+) from bottom right

2.      Select Authority type (Admin, Client, Interpreter)

3.      Complete required information

1.      An email address is utilized as the username for login credentials, which must be unique.  Currently, there is no user profile that allows multiple user access to one user profile.  Therefore, separate user profiles are required (i.e., If a staff member has both Admin & Interpreter roles).

2.      It is recommended to select “Reset Password on next Login” for all new users.

1.      Creating an Admin User

2.      Creating a Client User

3.      Creating an Interpreter user