Knowledge Base

Provides access to the platform for Admin/Schedulers, Interpreters, and Clients. 

Essentially, this is the first place to review when users indicate they do not have accurate permissions.  Authorized users can only grant access at their level and below.

1.      Select the Add New (+) from bottom right

2.      Select Authority type (Admin, Client, Interpreter)

3.      Complete required information

NOTE:  Email address is utilized as the username for login credentials; therefore, must be unique.

1.      User Info refers to Interpreter’s authority level & contact information.

2.      Link To refers to the interpreter’s name as indicated in the interpreter’s profile.

3.      Access provides authorization to user’s associated account(s) indicated within the Link To field

a.       Preview Days indicates how many days out the interpreter can see job opportunities.  Default is set to 365.  To remove the interpreter’s visibility to job opportunities completely, change to 0.  To allow interpreter to see 30-days out, change to 30.

b.      Mobile Access allows interpreter to have access to the LSPWare Atrium mobile application.

c.       Can Add Jobs allows Interpreter to add jobs through the Widget Form (see Maintain Widget Form).

4.      Password requirements are indicated within the Maintain Company settings

a.       Change password allows the Admin to manually enter a new password.

b.      Reset password on next Login allows user to reset their password upon their next login following a manual reset by the Admin.

c.       Enable Multi-factor Authentication allows user to be required to have MFA. 

d.      Reset Multi-factor Authentication on next Login allows user to reset their MFA upon their next login following a manual reset by the Admin.

5.      Notes are visible to all Admin who have access to the Maintain User grid.